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HEALTHCARE ADMINISTRATION SOLUTIONS

OneWorks Assistance is a trusted partner backed by 28 years of technology innovation and operational excellence, differentiated by deep insurer expertise, strategic advisory and claims optimisation beyond mainstay TPA services.

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Simplifying Healthcare. Empowering Wellness.

Healthcare administration is a strategic enabler

Optimising costs while enhancing patient care and delivering better health outcomes

OneWorks Assistance is a healthcare administration and medical solutions provider dedicated to helping organizations manage healthcare costs effectively while improving employee well-being.

Through cashless medical solutions, wellness initiatives, and cost-containment strategies, we help businesses and their employees access quality healthcare with greater convenience and affordability.

Our Unique Strengths

Integrated Healthcare Administration Services

Guarantee Letter (GL) & Cashless Management

Seamless issuance and management of guarantee letters for cashless hospital admissions and treatments.

E-claims Management & Reimbursement

Efficient processing and administration of employee and member medical e-claims.

TPA Services for Insurers

Comprehensive healthcare benefits administration for insurance companies.

TPA Services for Self-Funded Corporations

Customized healthcare management solutions for organizations managing their own employee medical benefits.

TPA Advisory Services

Strategic advisory services that help insurers and corporations optimise healthcare programmes and TPA operations.

Medical Cost Containment

Strategies and solutions designed to optimize healthcare spending while maintaining quality care.

Repatriation

End-to-end coordination for safe medical transfers and repatriation, from documentation through transportation.

How It Works

From Enrolment to Claims Support

Supporting corporate ASO and insurance arrangements with seamless benefit administration, cashless access and reimbursement services.

STEP 1

Onboard

We set up client and member details, policy coverage and benefits according to the applicable insurance policy or corporate ASO plan.

STEP 2

Submit

Members or healthcare providers submit Guarantee Letter requests for cashless treatment or reimbursement claims with supporting documents.

STEP 3

Assess

We verify eligibility, review benefits and assess requests against the applicable policy or plan terms, coordinating approvals where required.

STEP 4

Facilitate Payment

For approved claims, we coordinate payment to healthcare providers for cashless services or reimbursement to members, according to the applicable arrangement.

Corporate Wellness Solutions

Integrated healthcare support for healthier teams

Through workplace wellness programmes, OneWorks helps organizations strengthen employee well-being while simplifying day-to-day healthcare management.

Workplace wellness as a foundation for success

Our wellness programs help organizations build healthier workplaces by reducing absenteeism, improving productivity, increasing employee engagement, and enhancing overall well-being.

Health screening with a blood pressure check

Health Screening Programs

Comprehensive employee health assessments and preventive screening initiatives.

Explore Medical Screening Services

Healthcare professional administering a vaccination

Vaccination Programs

On-site and corporate vaccination campaigns.

Workplace health talk presented to employees

On-Site Wellness Activities

Health talks, fitness activities, wellness workshops, and employee engagement programs.

Lifestyle Management Programs

Weight Management Nutrition Stress Management Chronic Disease Prevention Smoking Cessation Healthy Living

Who We Serve

Access Your Healthcare Benefits Easily

Member using cashless access at a clinic

Members & Employees

Submit reimbursement claims, track their progress, and find panel hospitals and clinics near you.

For all healthcare claims submissions or enquiries, please contact claims@apps.assistme.my.

How cashless medical access works
Submit and track reimbursement e-claims
Search panel hospitals & clinics

Corporates, Insurers & Brokers

Get utilisation dashboards, cost-containment reporting, and a dedicated account team so admin time drops and people get cared for faster.

Reduced administrative burden & faster e-claim processing
Better cost control with clear reporting
Access to an extensive healthcare network

Request a Corporate Proposal

Panel Providers

Join our healthcare network with transparent terms, submit e-claims digitally, and get paid on a clear settlement cycle.

Increased patient referrals
Faster payment administration
Nationwide corporate access

Healthcare Partners

Experienced, Established & Trusted

Third Party Administrator (TPA)

We have a wide range of healthcare partners on our panel:

Doctor consulting with a patient at a general, dental and optical clinic

4,000

General Practitioners, Dental & Optical

212

Private Hospitals

Interior of a modern ambulatory care centre

131

Ambulatory Centres

Physiotherapist assisting a patient during rehabilitation

Rehabilitation & Physiotherapy

Doctor consulting with an expectant mother at a maternity centre

Maternity Centres

Psychiatric Specialist Clinic

View Panel Providers

Why OneWorks

A trusted group, now applied to healthcare

Proven platform discipline

The same connected e-claims architecture behind OneWorks' automotive and insurance technology systems for over two decades, now applied to healthcare.

ISO/IEC 27001:2022 certified

Information security management certification, especially relevant when handling personal health data.

One group, multiple integrated services

Existing OneWorks corporate clients already trust the group for roadside assistance, warranty, and contact centre services, so healthcare is a natural extension.